Unveiling the Dynamics of Digital Transformation in Public Administrations

Éditeurs invités

• Mila Gasco, .
• Albert Meijer, .
• Ines Mergel, .
• Jae Moon, .
• Greta Nasi, Bocconi University

Synthèse

This symposium explores digital transformation in public administrations as an institutional and organizational endeavor rather than merely a technological challenge. It addresses how public agencies can navigate the tension between maintaining established practices and adopting agile methodologies, with emphasis on organizational, service, performance, and collaboration dimensions.

User engagement and co-production emerge as crucial for ensuring digital initiatives meet stakeholder expectations. The symposium aims to bridge gaps in understanding how digital and agile transformations unfold in practice, their success preconditions, and how new organizational routines integrate into existing administrative frameworks.

Papers are invited presenting theoretical and empirical evidence on challenges, opportunities, and leading practices at the intersection of digital innovation, agile methodologies, and organizational change in the public sector. Diverse research methodologies are welcomed, including case studies, comparative analyses, and both quantitative and qualitative approaches.

Thèmes proposés

• How do internal administrative processes and external citizen services undergo digital transformation, and what are the organizational, service, and performance implications?
• What are the key challenges faced by public managers in maintaining traditional administrative routines alongside agile practices during digital transformation?
• What are the critical preconditions for achieving successful digital and agile transformation in public administrations?
• How can outcomes from new organizational routines and structures be effectively transferred into existing administrative routines and legal frameworks during digital transformation?
• How has the adoption of information and communication technologies evolved in public administrations, considering historical perspectives and recent advancements?
• What frameworks and methodologies define agile digital transformation in public sector organizations, and how do they contribute to flexibility and adaptability?
• How do active user engagement and co-production in the digital transformation of public services increase their usability and acceptance?
• What organizational arrangements facilitate successful digital and agile transformations, and how do these arrangements unfold in practice?
• How do public managers navigate the ambidexterity of simultaneously maintaining traditional administrative routines and implementing agile practices during digital transformation?
• The role of organizational and institutional factors in digital transformation
• Digital transformation competencies and methods
• Evolving relationships with stakeholders
• Public value creation in digital transformation projects
• Participation in digital transformation
• Internal changes necessary for successful digital transformation
• New modes of interaction with public servants and their clientele
• Application of innovative work practices and service design methodologies
• Introduction and implementation of agile methods in public administrations
• Organizational, procedural, and technological outcomes of digitally transformed public administrations