Ethical, Responsible, and Value-Oriented Use of Artificial Intelligence in Public Organizations

Éditeurs invités

• Kayla Schwoerer, University at Albany, State University of New York
• Ana-Maria Dimand, Boise State University

Synthèse

This symposium addresses the integration of artificial intelligence in public organizations, focusing on how AI can be deployed ethically and responsibly while creating public value. The rapid advancement of AI technologies presents unprecedented opportunities for improving government services and efficiency, but also introduces significant challenges related to bias, transparency, accountability, and ethical decision-making in the public sector.

The call invites multidisciplinary research examining three interconnected dimensions: policy frameworks that balance innovation with ethical standards, leadership competencies needed to oversee AI responsibly, and organizational changes required to integrate AI while maintaining public values. Papers should explore how these dimensions interact across macro-level policy, meso-level organizational conditions, and micro-level management to shape AI success or failure in public administration.

Thèmes proposés

• How can public organizations design policy frameworks that not only regulate but also encourage the responsible use of AI?
• What are the implications of international AI ethics guidelines on national public sector AI deployments?
• How can policy address the risks of AI without hindering technological innovation within the public sector?
• What role do intergovernmental organizations play in shaping AI policy for public administration?
• What competencies are required for public sector leaders to effectively oversee AI initiatives?
• How can managers balance the AI-driven efficiency gains with the need for an ethical and trustworthy use of AI tools?
• What are the best practices for public managers to foster a culture of ethical AI use within their organizations?
• How does the managerial perception of AI influence its adoption and integration in public service processes?
• How can public managers effectively leverage AI technologies to enhance trust and improve customer experience in public sector services?
• How can public managers measure the impact of AI on their service delivery effectiveness?
• What organizational changes are necessary to integrate AI into existing public service workflows?
• What organizational adjustments are necessary to guarantee the ethical and trustworthy use of AI?
• How can public organizations reskill their workforce to leverage AI technologies effectively?
• What are the challenges of aligning AI with existing organizational values and service commitments?

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